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Resident's Handbook WALLS The kitchen and bathroom walls are semi-gloss paint. To clean them, use a mild soap or detergent or recommended wall cleaner, not steel wool or other abrasives. Please do not wallpaper or paint any areas in your apartment without written approval from the Resident Manager. Back to Topics ALTERATIONS Most alterations to the apartment cannot be permitted, as most will result in charges for the expense necessary to return the apartment to its original condition. See Appendix 2. Back to Topics CARPETING AND FLOORS We would appreciate your caring for the carpeting as if it were your own. Regular and proper cleaning is required (shampoo twice a year). Liquid or dry shampoo may be used, but dry shampoo is usually ineffective. Carpets should be vacuumed twice a week--sometimes more often in traffic areas. Spots should be cleaned immediately. The carpet must be clean upon vacating. If you have shampooed the carpet, but it is still dirty, you will be charged for cleaning. If the carpet is extremely dirty, you will be charged for more than one shampooing. If the carpet is damaged beyond repair you will be charged for the replacement of the carpet. Your kitchen and bath floors are vinyl. Solvents should not be used because such fluids loosen and soften the mastic undercoat. They can be cleaned most successfully with a non-abrasive household cleaner or with soap and water. Contact the office staff for advice concerning proper care. Back to Topics GLASS AND SCREENS For your convenience our maintenance staff will replace any broken window or torn screen with charges for material and labor, due with your rent. Back to Topics ELECTRICAL FIXTURES Each apartment is equipped with a circuit breaker in case of power overload. If you lose the electricity in your apartment, check to see if the circuit breakers are all in the "ON" position. Wait approximately five minutes before you reset the breaker (Turn "off", then "on"). In case of a general POWER FAILURE, please report difficulties to American Electric Power (1-800-956-4237). Light bulbs will be supplied upon initial occupancy, but replacement bulbs are the residents' responsibility. For your safety, please check with the Welcome Center before installing chandeliers or other permanent electrical fixtures. Do not use multiple outlet plugs or overload a circuit creating a fire hazard. Back to Topics PLUMBING FIXTURES All plumbing fixtures should be used only for the purpose intended. Therefore, no solid articles, disposable diapers, rags, rubbish, or feminine hygiene products should be placed in them. All such waste should be placed in trash containers. Back to Topics KITCHEN FIXTURES It is best to clean the cabinets and the countertops with a non-abrasive household detergent or all-purpose cleanser and water, especially around the handles. Please do not place hot skillets or other hot objects on the countertops, and always use a cutting board for chopping or slicing food to prevent countertop damage. See Appendix 3. Back to Topics EXTERMINATOR Your apartment will be treated against pests approximately every twelve weeks. Special requests can be handled through the Welcome Center. See Appendix 4. Most exterminations are mandatory in order to prevent a problem in the building. However, if you need to reschedule your extermination, please contact the Welcome Center. Back to Topics PAINT AND REDECORATION To fulfill our goal of keeping our residents satisfied, after three years it is our policy to paint your apartment upon request. Our office has only four requirements. First, all requests should be made between November and April. Second, the requesting resident should have one full year remaining on the lease. Third, the resident should move all furniture away from the walls, remove pictures and wall hangings, and cover all personal belongings. Fourth, at least one resident has to be present during painting. Back to Topics FILTERS The maintenance staff will periodically change the filters* in the heating and air conditioning systems. A schedule of this operation will be distributed throughout the community. Any articles that might interfere with the maintenance staff's efforts to do the job must be moved. * Please note that it is against fire regulations to store any items in your heating and air conditioning closet. While changing the filters, the maintenance staff will check your apartment and do preventive maintenance work. Such work includes checking for dripping faucets, improperly flushing commodes, and the general condition of the apartment. Work orders will be written and a maintenance person will return at a later date to repair the noted items. *It is imperative that the filters be changed, as it greatly improves the efficiency of your heating/air conditioning system and the quality of the air you breathe. If filters are not accessible on the filter change date, a charge will be made for the filter to be changed within the following two weeks. It is recommended that furniture not be placed in front of the heating and air conditioning closet to ensure accessibility to our staff in the event of an unexpected maintenance issue or a scheduled filter change. Back to Topics COMMUNITY CENTER This beautiful facility is provided for all residents to have parties and other social events. The center is made up of a multi-purpose room with a partially equipped kitchen. Reservations can be made through the Welcome Center. A cash security deposit and rental fee will be required. This facility is for residents and their private functions only. There is a limit of 40 guests that may attend your function to comply with fire and safety regulations. For the convenience of surrounding residents, we cannot allow live music unless it is a community function where all residents are invited. Back to Topics WEIGHT AND EXERCISE FACILITY We are pleased to offer the use of the Walden Pond Weight Room and Fitness Center, it will be open 24 hours a day. A key to the weight room is available to any Walden Pond resident 18 years of age or older and may be checked out at the Walden Pond Welcome Center. There is a $25 Fitness Key Fee for upkeep and maintenance required. Children under 16 should not enter the weight room unattended. Any damage done to the weight room will be the resident’s responsibility. Back to Topics SWIMMING POOL The pool season usually begins on Memorial Day and ends on Labor Day. This facility is provided for your enjoyment and relaxation. The pool rules and additional information will be provided in the monthly newsletter. Back to Topics TENNIS COURTS These facilities are on a first-come, first-served basis. With respect to all residents, we ask you not to hold the courts longer than one hour at a time. If no one is waiting, you may extend play until others arrive to use the facility. With due consideration, the Owner/Owner's Agent respectfully requests you give up the courts at that time. Back to Topics RESTRICTION OF PRIVILEGES Outstanding charges such as non-payment of rent, late fees, damage charges and lockout charges warrant the discontinuation of such privileges as the use of the lockout service, use of the pool, tennis courts, basketball courts, volleyball area and the community center. Back to Topics POND REFLECTIONS This is our community publication distributed once a month. Included are community news, emergency maintenance and lockout numbers, policy changes, special announcements, classified advertisements, etc. Any business that would like to place an advertisement on the back page of the Pond Reflections may do so, providing they offer a discount to Walden Pond residents. The discount must be evident in the advertisement. Any resident who would like to advertise in the Pond Reflections classifieds may do so free of charge or obligation. However, if you choose to place a classified ad in the Pond Reflections, you acknowledge that Walden Pond reserves the right to edit or omit any classified ad in order to accommodate for space. All classifieds are placed in the Pond Reflections on a first come first served basis. Management must approve all ads. We ask for resident participation and appreciate all suggestions and contributions. Back to Topics FIRE EXTINGUISHERS A fire extinguisher has been placed in each building for your protection. You can remove air from fire by smothering it with an extinguisher or other means. You can slow the fire's progress by closing interior apartment doors to prevent drafts. See Appendix 5 for what to do should fire strike. The fire extinguishers have been inconspicuously marked for identification should they be stolen. Misusing this safety device will require payment of all damages including recharging of the fire extinguisher. Reporting a violator might prevent the loss of life or property should a fire occur. Anyone found with a Walden Pond fire extinguisher in his possession, other than for fire use, will be fined. If you have a fire and legitimately discharge the fire extinguisher, please report it to the Welcome Center immediately so that the extinguisher may be recharged for future use. Back to Topics SMOKE DETECTORS The smoke detector alarms are installed to provide early warning against lethal smoke. It consists of a photo-electronic cell to detect abnormal smoke accumulation and a horn alarm to sound the warning and alert the household to the presence of threatening smoke. Occasionally the alarm signal may be heard for a brief instant in a random manner due to voltage surges caused by electrical storms, etc. If your alarm should go off and there is no smoke, please throw the breaker switch OFF and call the Welcome Center during office hours. Whether battery or electric, YOU, the resident, are responsible to maintain your smoke detector under Virginia Law 15.1-29.9. The smoke detector will be in operation at the time of move-in; thereafter, it is the residents' responsibility to notify the Welcome Center if the detector light goes out. This is for you and your neighbors' protection in the unlikely event of a fire. DO NOT DISCONNECT YOUR SMOKE DETECTOR!! Since State Law requires that the detectors be in operation at all times, YOU, the resident could be held liable for unhooking this fixture during your residence while it is in operation. May we suggest you help us in maintaining the smoke detector for everyone's safety. Your cooperation is greatly appreciated. Back to Topics INSURANCE THE OWNER'S INSURANCE POLICY DOES NOT COVER DAMAGE BY FIRE, WATER, VANDALISM OR ANY OTHER CAUSE, TO YOUR PERSONAL PROPERTY. WE STRONGLY RECOMMEND THAT YOU OBTAIN A RENTER'S INSURANCE POLICY TO COVER ANY DAMAGE, INCLUDING VANDALISM, TO YOUR PERSONAL PROPERTY. Back to Topics FOR YOUR PROTECTION If you have occasion to be away from home on vacation or just out for a few days, please remember: 1.
Do not leave a key hidden for any reason.
 2.
Do not allow the newspaper to continue to be delivered.
3.
Do not forget to let the Welcome Center know you plan to be away or where you
can be reached. By law, if you are away seven (7) days without notice the premises
may be considered abandoned. 4.
Do not hesitate to contact the Welcome Center if
you notice unusual circumstances that might be of an illegal nature. Your observance
of unusual occurrences or noises can prevent vandalism. If you call the police
department emergency number, they will dispatch an officer inminutes.
Back to Topics MODIFIED APARTMENTS Some of our apartments are equipped for the handicapped with tub railings, wider door entries, open space under the kitchen sink without disposals, special bath sinks, mirror, etc. These items cannot be altered. Back to Topics CARPET SPOTS Act quickly, remove spots and stains before they have a chance to dry or "set." Always have necessary cleaning equipment on hand. Before attempting removal, be certain that you can identify the spot or stain. Cleaning Agents: A detergent solution of one teaspoon neutral detergent to one teaspoon of white vinegar mixed in one quart of warm water will neutralize alkaline materials. Dry-cleaning fluid is a solvent useful in the removal of some spots, BUT MUST BE USED WITH CAUTION. General Cleaning Procedures: If you cannot identify a particular spot or stain, you may: 1.
Remove excess materials with a blunt implement; remove liquids with a clean absorbent
material.
2.
Apply detergent/vinegar/water solution. Blot gently with a clean, white cloth
from soiled edge to center. 3.
Dry the carpet.
4.
Apply dry-cleaning fluid, again wiping gently from the edges of the stain to
the center. 5.
Dry carpet and brush pile gently to restore original texture.
With any type of cleaning, avoid getting the carpet too wet. Dry it as quickly as possible. Direct air blast from a fan, hairdryer or vacuum cleaner attachment is helpful when drying wall-to-wall carpet. Back to Topics STAINS 1. OILY MATERIALS (i.e., butter, hand cream, grease, pen ink, oil): Remove excess
materials with blunt knife. Apply dry cleaning fluid, dry carpet surface and
repeat the application if necessary. Dry carpet thoroughly and gently brush pile.
2.
OILY FOODSTUFFS, ANIMAL MATTER (coffee, tea, milk, gravy, vomit, blood, ice cream,
sauces, egg, chocolate, salad dressing): Remove excess material, absorbing liquids
and scraping semi-solids. Apply detergent/vinegar/water solution sparingly. Dry
carpet. Apply dry-cleaning fluid. Dry carpet again and brush pile gently.
3.
FOODSTUFFS, STARCHES, SUGARS, (candy, soft drinks, alcoholic beverages, fruit
juice, urine, excrement): Blot up liquids or scrape off semi-solids. Apply detergent/vinegar/water
solution if necessary. Dry carpet and brush pile gently. 4.
HEAVY GREASE (tar, crayon,
lipstick): Remove excess material. Apply a dry-cleaning fluid; apply detergent/vinegar/water
solution. Reapply dry-cleaning fluid. Dry carpet thoroughly and brush pile gently
to restore original texture. 5.
HOUSEHOLD FINISHING AGENTS (varnish, shellac, paint):
Blot excess with clean paper towel; apply a few drops of turpentine to a clean
cloth and dab lightly, working from the outside to center of stain. Apply dry-cleaning
fluid. Let dry.
6.
CHEWING GUM: Hold ice cube to gum until it becomes cold. Remove material and
sponge lightly with dry-cleaning fluid.
Back to Topics SUGGESTIONS In this handbook we have tried to include information, which we feel, will help you settle quickly and easily into your new way of living. We also have tried to include information, which will help you and your neighbors in your day-to-day activities. If the consideration of others is kept in mind, there should be no problems. An additional helpful suggestion concerns insurance. If you do not have renter's insurance, we suggest you purchase a policy for your own protection in case of fire, vandalism, theft, etc. The small amount you pay each year could give you a great deal of peace of mind. Your apartment is totally your responsibility (doors, windows, screens). PLEASE PROTECT YOURSELF. Any fire damage caused by your negligence occurring to your apartment, adjacent apartments, or public areas will be your responsibility. Please feel free to contact the Welcome Center with any suggestions or questions you may have. We want you to have a long and comfortable residency in our community. Back to Topics |
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